IT / Technical Account Manager

IT / Technical Account Manager
Salary: Up to £45,000 + Company Car or Car Allowance + Performance-Based Bonus

Based in Frome

About Them

At my client, they are more than just a Managed Service Provider (MSP) - they are a dedicated partner in the success of their clients. They believe in the power of technology to revolutionise businesses, and that is exactly what they strive to deliver. Their mission is to place the right technology in the right context, at the right time. If you are passionate about making a difference and helping businesses thrive, they would like to hear from you!

The Role

As a Technical Account Manager, the successful candidate will act as a trusted advisor to clients, bridging the gap between strategic goals and technical expertise. This hybrid role encompasses account management, technical consultation, and strategic planning-offering a unique opportunity to influence how clients leverage technology to achieve their objectives.

Key Responsibilities for the IT / Technical Account Manager

• Client Relationship Management:
  Cultivating and maintaining strong, lasting relationships with clients, serving as the primary point of contact.
• Technical Advisory:
  Leveraging an understanding of IT environments to advise on strategy, infrastructure, and improvements, grounded in best practices (Cyber Essentials, ISO 27001, Microsoft 365).
• Quarterly Business Reviews:
  Leading meaningful QBRs to assess performance, uncover opportunities, and create a technology roadmap aligned with business objectives.
• Customer Success:
  Proactively identifying opportunities to enhance client businesses, recommending additional services that foster growth and security.
• Proposal Generation:
  Collaborating with project engineers to scope technology changes, craft proposals, and address client queries.
• Support New Business:
  Engaging with the Business Development team to assess potential client IT systems and provide actionable improvement recommendations.

What They Are Looking For

• Proven experience in account management or technical consulting (4-5 years+), preferably in an MSP or IT services setting.
• A strong grasp of IT infrastructure, cloud services, cybersecurity, and business continuity practices.
• Exceptional communication and relationship-building skills, with the comfort to engage with managers and CEOs.
• The ability to translate complex technical concepts into actionable business value.
• A talent for managing multiple clients and priorities efficiently.
• A valid driving licence (required).

Location

This office-based role offers flexibility, allowing up to two days of remote work after a successful three-month probation period at my client's Frome office

Company Car or Car Allowance:
They prefer to provide a company car, and their current fleet is all-electric, resulting in minimal tax implications for employees. They can also offer a car allowance of £350 per month for those who choose to use their own vehicle (must be under 5 years old, well-maintained, and have 5 doors). While business mileage is expected to be minimal, they are open to discussing reimbursement for any incurred costs.

Bonus Structure:

Their performance-based bonuses are tied to monthly recurring revenue and higher rewards for involvement in new business initiatives. While there may be lower earnings in the first year due to limited client involvement, existing clients could yield bonuses between £750 - £1,500. Winning a substantial new client could result in bonuses of £3,000 - £4,000, with an overall bonus range from £1,000 to £5,000.

They intentionally maintain a focus on base pay, emphasising the importance of delivering the right service and product to clients rather than solely incentivising sales-driven behaviour.

Working Hours:

Their office operates from 8:00 AM to 5:30 PM. While flexible hours are not firmly established at this time, the expectation is that candidates will work around 8 hours a day, with some team members starting earlier.

Vacation and Benefits:

• Start with 24 days of annual leave, increasing to a maximum of 28 days + bank holidays
• Company car or car allowance
• Company phone
• Performance-based bonuses
• Private health insurance following probation
• Fun company events
• On-site parking
• Sick pay
• TechScheme