Dialler Specialist

Dialler Specialist

Finnieston

Salary: £35,000 - £40,000 DOE

Our client is a leading UK motor finance company known for combining technology, financial expertise, and a skilled team to offer a flexible approach to car finance. This philosophy shapes both their business and company culture.

Built on values like transparency, adaptability, and teamwork, they invest in staff development and hold a Trustpilot score of 4.7, reflecting excellent customer service.

My client is excited to present a rare and dynamic opportunity within their expanding Risk Analytics department. The Dialler Specialist role is a critical position that does not often become available.

Role Overview:
You will work closely with the Servicing team, responsible for optimising the organisation’s performance across all dialler operations. In collaboration with team Heads, you will design and manage SMS, email, and call strategies to deliver efficient and effective outcomes. Responsibilities will also include IVR management and dynamic call routing to ensure inbound contacts reach the most appropriate team member.

Key Responsibilities:

• Develop, implement, and maintain multi-channel contact campaigns to drive inbound contact and encourage customers to self-cure.
• Take accountability for outbound campaign enhancements and implementation to maximise Right Party Contact (RPC) opportunities.
• Collaborate with Risk Analytics and Business Intelligence teams to develop and deploy contact strategies supporting business performance and customer experience.
• Maintain analyst applications and scripts, monitor outcomes, and roll these out to relevant teams.

Candidate Requirements:

• Working knowledge of Mitel and Noetica (or similar) telephony and campaign management systems.
• Experience managing multiple contact channels within a contact centre environment.
• Technical understanding of Microsoft T-SQL (or equivalent) is desirable.
• Strong PC literacy and proficiency in Microsoft Office applications.

Benefits:

• Bonus annually
• 15% pension – 10% paid by them
• Private medical insurance
• Life insurance
• Discounted gym membership
• 33 days annual leave