Technical Support Engineer

Position: Technical Support Engineer

Job ID: 2394/4

Location: Cornwall

Rate/Salary: £30-£34K + £3500 shift allowance

Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Support Engineer

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

• Strong commercial awareness with the ability to work independently and take initiative.
• Eager to continuously learn and support new systems and services.
• Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
• Excellent customer service skills, with confidence in both phone and face-to-face interactions. 
• Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers           

Qualifications and requirements for the Technical Support Engineer:

( Desirable Experience )

• Experience in Customer Service and Network Operations
• Technical Engineering background
• Familiarity with MOD systems and equipment support
• Hands-on experience with Inmarsat and/or VSAT systems
• Knowledge of customer equipment and systems, including, Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T) Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA)               

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.