Head of Product Design | London, UK (London)

Head of Product Design, Global Design Team

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If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Join the Global Design Team at HSBC within International Wealth and Premier Banking (IWPB), where customer-centric design meets scale, impact, and craft excellence. We're seeking a visionary Head of Product Design to lead one of the most critical and high-impact teams in our global organisation. This is a unique opportunity to shape the digital experiences for millions of affluent customers around the world, across retail banking, wealth, and insurance.

You will oversee a large team of globally distributed product and UX/UI designers, ensuring world-class design outcomes for HSBC's flagship mobile app and wider platform. As a senior design leader, you'll partner closely with business, product, and engineering teams, elevate our design vision, and embed a culture of creativity, quality, and innovation.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Head of Product Design.

In this role, you will:

• Set Vision & Strategy: Define and champion a bold, scalable vision for the mobile experience in collaboration with global product leaders, translating strategy into seamless, human-centred journeys.
• Lead & Inspire at Scale: Manage and mentor a large, diverse team of designers, creating an environment where high performance, inclusion, and craft excellence are the norm.
• Deliver Global Impact: Oversee the end-to-end design of mobile journeys across markets across the globe, balancing global consistency with local relevance.
• Elevate Design Practice: Advance our design systems, processes, and thinking, co-creating new blueprints where needed, and embedding quality and accountability across all work.
• Influence Across HSBC: Represent the voice of design at senior leadership forums, demonstrating how customer experience drives business value and future growth.

To be successful in this role you should meet the following requirements:

• Exceptional Design Credentials: An extensive portfolio of work across mobile app experiences that showcases design leadership, strategic thinking, and exceptional execution.
• Leadership in Complex Environments: A proven track record managing large, distributed teams in global, matrixed organisations, ideally within financial services, wealth or fintech.
• Strategic & Systems Thinking: Fluency in service design and digital ecosystems, with the ability to translate complex requirements into coherent customer journeys.
• Collaborative Influence: Strong stakeholder management skills, with the ability to align product, engineering, and business teams around a shared design vision.
• Future-Focused Mindset: A keen awareness of emerging technologies, AI, and design tools and how they can be used to future-proof experiences and practices.

Opening a world of opportunity. You'll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role.

If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr