IT Service Operation Support Apprentice – HUBER+SUHNER– Cambridge, CB4 0WN– Up to £20k p/a – 37.5hrs

The role provides hands-on experience across IT support, infrastructure, networks, security, and cloud systems while developing strong skills. The apprentice will work closely with the IT team to ensure the stability, resilience, and security of business systems, contributing to day-to-day operations and continuous improvement initiatives.

• The IT Apprentice provides direct user 1st line support by handling help desk or service desk escalations and managing the day-to-day service operations of the HUBER+SUHNER Polatis Infrastructure

IT Support (1st & 2nd Line)

• Provide first-line technical support to end users (hardware, software, and applications)
• Assist with second-line issue resolution under supervision
• Log, track, and update incidents and service requests using ITSM tools (Service Now)
• Support device setup, configuration, and deployment (laptops, desktops, mobile devices)
• Assist users with Microsoft 365, collaboration tools, and business applications

System Stability & Resilience:

• Support monitoring of IT systems to ensure uptime and performance
• Assist in routine maintenance, updates, and patching activities
• Help implement backup and recovery procedures
• Contribute to documentation of systems and processes

Networks:

• Assist in maintaining wired and wireless network infrastructure
• Support troubleshooting of connectivity issues (LAN/WAN/Wi-Fi)
• Help with network device configuration under guidance (switches, routers, firewalls)

IT Security:

• Support implementation of IT security policies and best practices
• Assist with user access management and permissions (IAM)
• Participate in security monitoring and basic incident response
• Promote awareness of cybersecurity across the organisation

Cloud Systems:

• Support administration of cloud platforms (e.g. Microsoft 365, Azure)
• Assist in user provisioning, license management, and cloud-based services
• Help monitor performance and availability of cloud applications

Testing & Problem Solving:

• Assist in testing new systems, updates, and changes before deployment
• Troubleshoot technical issues using structured diagnostic approaches
• Escalate complex problems appropriately with clear documentation
• Contribute to continuous improvement through root cause analysis  

Working Environment:

• Fully office-based role to support hands-on learning and collaboration
• Interaction with end users, engineers, and cross-functional teams
• Exposure to enterprise IT systems, infrastructure, and manufacturing-support environments  

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Lone working

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)