IT Apprenticeship
Hubtel IT is offering an exciting opportunity for an IT Apprentice to begin their career within a supportive and experienced team!
Role
- Assist with day-to-day IT security processes, including password resets, creating and managing user accounts, processing leavers, enabling anti-virus protection, applying BitLocker encryption, and supporting multi-factor authentication.
- Support the creation and implementation of basic security controls such as group policies and access management.
- Interpret and follow technical documentation including supplier documentation, knowledge base articles, setup guides, security policies, and internal systems such as password managers and SharePoint.
- Log, update, and manage support requests using ticketing systems such as Autotask and Halo, ensuring accurate documentation and a clear audit trail.
- Support service level agreements (SLAs) by responding to tickets promptly and escalating issues when required.
- Provide technical support to internal users and external customers via phone calls, emails, face-to-face interactions, and ticketing systems.
- Assist with troubleshooting IT issues using tools such as
- Command Prompt, PowerShell, Task Manager, and Performance Monitor.
- Install, configure, and upgrade computer hardware including hard drive replacements, building new PCs, and adding RAM.
- Support the setup and maintenance of network hardware such as routers, switches, and Wi-Fi access points.
- Gain an understanding of wired and wireless networks and support network-connected devices such as servers, switches, and access points.
Training
Your training will be delivered in 2 day blocks every 4-6 weeks, this will be in our online classrooms delivered via Microsoft Teams. You will be working with a specialised coach from Baltic Apprenticeships.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- 8.30am - 5.00pm, Monday to Friday.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 2
- Closing Date
- Tuesday, 31st March 2026
- Start Date
- Wednesday, 1st April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
HUBTEL COMMUNICATIONS LTD
Hubtel IT is a trusted Managed Service Provider based in the West Midlands, with over 20 years’ experience delivering high-quality IT support, telecoms and managed print solutions to businesses, charities, schools and organisations across the region.
The company is looking for an enthusiastic individual with a positive approach, a strong willingness to learn, and the confidence to give things a try. No previous technical experience is required as Hubtel IT believes technical skills can be taught, as long as the apprentice brings the right attitude, curiosity and commitment to providing excellent customer service. The successful candidate will work alongside a friendly and supportive team who are always willing to share knowledge and offer guidance.
The IT Apprentice will receive structured training through Baltic Apprenticeships, including 2-day training blocks every 4–6 weeks, alongside hands-on experience in the workplace. This combination of practical learning and formal training will help build a strong foundation for a long-term career in IT.