IT Service Desk Apprentice
HybrIT is now looking for an IT Service Desk Apprentice to who will perform various IT Support and administrative tasks. You will provide a front-line service to customers to deliver IT support within the managed services team. The role will be varied and provide opportunity to assist and or deliver internal and customer projects.
Role
- Day-to-day front-line IT support up to 2nd line for end users providing first contact fix where possible
- Systems administration of cloud technologies, operating systems and server-based applications
- Basic network administration
- Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly
- Provide excellent client communication and customer services standards
- Perform project duties such as device builds, IT moves and assist with installations which can range from IT cabling, desktop installations and server or datacentre installs
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- Progression onto more senior positions following successful completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday- Friday 9am- 5pm
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 30th June 2025
- Start Date
- Monday, 7th July 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE or equivalent, grade 4+ (A* - C) (Essential)
- Maths & English GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
HYBRIT SERVICES LTD
HybrIT is a fast-growing Systems Integrator and Managed Service Provider. They deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers. Customers range from large corporate businesses to small and medium enterprises. Customers are from a wide range of verticals from financial services, public sector and legal to national retail. HybrIT has a number of routes to market with extensive partnerships within the IT channel and a growing direct business. This gives staff a broad range of exposure and experience across multiple business sectors and different scales of technical solutions.
- Company
- HYBRIT SERVICES LTD
- Location
- BUILDING 3 ROYAL ORDNANCE DE, WEEDON BEC, NORTHAMPTON, NORTHAMPTONSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- HYBRIT SERVICES LTD
- Location
- BUILDING 3 ROYAL ORDNANCE DE, WEEDON BEC, NORTHAMPTON, NORTHAMPTONSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted