Customer & Technical Support Executive

Customer and Technical Support Executive Are you technically minded and passionate about providing exceptional customer support? Our well-known client in Hitchin is looking for a Customer and Technical Support Executive to join their growing team on a permanent basis. This is an excellent opportunity to take your career to the next level in a dynamic and supportive environment.

• Location: Hitchin
• Contract Type: Permanent
• Salary: £27,500 - £29,500 (Dependent on Experience)
• Hours: 39 hours per week

The Role As a Customer and Technical Support Executive, you will play a pivotal role in delivering outstanding B2B and B2C customer service within a thriving Sales Department.Key Responsibilities:

• Respond to and develop customer enquiries, providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner.
• Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions.
• Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management.
• Liaise with internal teams including production, technical, and purchasing departments to resolve issues and improve processes.
• Process orders, invoices, queries, credits, and complaints efficiently.
• Maintain a comprehensive knowledge of the company’s products, literature, and relevant regulations.
• Input and maintain accurate customer data within the CRM system.
• Collaborate on and independently manage the company’s social media activities to enhance customer engagement and brand presence.

 What We’re Looking For:

• Proven experience in a busy customer service environment.
• Sales administration and web-based enquiry handling experience.
• At least 1 year of customer service experience.
• Excellent telephone manner and communication skills.
• Proficiency in MS Excel, Outlook, and ERP systems.
• Strong commitment to delivering a positive customer experience with a problem-solving approach.
• A willingness to learn about technical products and terminology.
• Background in Technical Sales, Purchasing, or Logistics, ideally within a manufacturing environment.
• Knowledge of CAD or technical drawings.
• Experience using ERP/CRM business software.
• Social media experience for business development purposes.

 What’s in it for You?

• Attractive pension scheme + free life insurance (3x annual salary)
• 23 days of annual leave plus Bank Holidays, with additional time off over Christmas and New Year
• Free on-site parking