Business Systems Coordinator

Business Systems Coordinator Location: Halesworth, Suffolk Hours: Full-time, Monday to Friday Salary: Negotiable DOE Contract: Permanent Hales Group are recruiting for a Business Systems Coordinator to join our client based in Halesworth, Suffolk. This is an exciting opportunity to join a growing business in a newly created role where you'll develop into the company's in-house systems expert while gaining exposure to multiple areas of the business. We're looking for a technically minded and enthusiastic individual who enjoys solving problems, working with data, learning new systems and finding smarter ways of doing things. This role would suit someone with strong IT and Excel skills who is looking to take the next step in their career in business systems, operations and process improvement. Working closely with senior colleagues, you'll support the development of systems, reporting, customer processes and operational efficiency across the business, with genuine opportunities for long-term progression.Key Responsibilities

• Become the in-house expert for the company's ERP system
• Support the onboarding and ongoing management of key customer accounts
• Coordinate EDI requirements and customer-specific processes
• Investigate and resolve operational, systems and process-related issues
• Act as a key link between office, warehouse and external partners
• Assist with software enhancements, integrations and system testing
• Produce reports and analyse business data using Excel and internal systems
• Support KPI reporting and performance monitoring
• Maintain technical, compliance and product documentation
• Assist with customer questionnaires and compliance requests
• Support export documentation, freight quotations and logistics administration
• Identify opportunities to improve efficiency and reduce manual processes
• Help organise and standardise business information and procedures
• Support continuous improvement projects across the business

About You - We are looking for someone who is:

• Confident using IT systems and business software
• Highly proficient in Excel and comfortable working with data
• Naturally curious and enjoys investigating problems
• Organised, methodical and detail-oriented
• Able to manage multiple priorities effectively
• A strong communicator who can build relationships across different teams
• Self-motivated and keen to learn new systems and processes
• Interested in business improvement, automation and technology

Experience in any of the following would be advantageous:

• ERP systems
• EDI processes
• Microsoft 365 applications
• Power BI
• Reporting and data analysis
• Process improvement initiatives
• Automation tools and AI technologies
• Logistics, supply chain or customer operations

Why work through Hales Group? All our Consultants are committed, experienced and qualified, and have been supporting candidates across the area for many years. We treat candidates as our customers and aim to find the right job solution for you. Hales Group Ltd collects and retains applicant information to monitor our recruitment processes, ensure compliance with Equal Opportunities legislation and, where appropriate, share future job opportunities. If you do not wish for your details to be stored, please contact your local branch.