IT Support Technician

IT Support Technician
Location: Letchworth Garden City
Salary: £24,784.50 per annum (£12.71 per hour)
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
 
The Opportunity Are you passionate about technology and enjoy helping people solve problems?
 
We're looking for an IT Support Technician to join a friendly and supportive team based in Letchworth. This is a fantastic opportunity for someone looking to develop their career within IT, gain exposure to a wide range of technologies, and build valuable experience supporting customers across different industries.
 
This is a varied role where you'll be providing both remote and on-site support, troubleshooting technical issues, monitoring systems, and delivering excellent customer service. No two days are the same, making it an ideal position for someone who enjoys learning, problem solving and working with people.
 
Key Responsibilities

• Provide technical support to customers via telephone, email and remote access tools
• Diagnose and resolve hardware, software and network-related issues
• Log, manage and update support tickets accurately
• Deliver on-site support and maintenance when required
• Monitor customer systems and proactively identify potential issues
• Maintain clear and accurate documentation of support activities
• Communicate effectively with customers, providing updates and managing expectations
• Build positive working relationships through excellent customer service
• Support the wider technical team with projects and other business requirements as needed

What We're Looking For

• A genuine interest in IT and technology
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service abilities
• Good organisational skills and attention to detail
• Ability to work independently and manage priorities effectively
• A positive attitude and willingness to learn
• Ability to work collaboratively within a small team environment

Desirable Skills & Experience Experience of, or exposure to, any of the following would be advantageous:

• Microsoft Windows operating systems
• Microsoft 365 / Office 365
• Active Directory
• Basic networking principles
• Hardware installation and troubleshooting
• Apple Mac devices

A full UK driving licence would be beneficial due to occasional travel to customer sites across the UK.
What's On Offer?

• Salary of £24,784.50 per annum
• Annual salary review
• Company pension following successful completion of probation
• 30 days holiday including bank holidays
• Ongoing training and development opportunities
• Exposure to a wide variety of technologies and customer environments
• A supportive and collaborative working environment

About You This role would suit someone who enjoys helping people, takes pride in delivering excellent customer service and has a genuine enthusiasm for technology. Whether you already have IT support experience or are looking to take the next step in your career, this is a great opportunity to join a business that will support your ongoing development and growth.
If you're motivated, eager to learn and looking for a varied IT role where you can make a real difference, we'd love to hear from you.