Amazon Connect Engineer/Lead Developer - 12-Month Contract - Swindon
Amazon Connect Engineer/Lead Developer - 12-Month Contract - Swindon
Contracting role based in Swindon (Hybrid, 2 days in office) for a 12-month engagement within the financial services sector. You will design and deliver secure, scalable AWS-based contact centre solutions covering voice, chat, IVR, and assisted service - including integrations with customer applications and LivePerson - working directly with stakeholders to enhance customer experience across an omnichannel environment.
Key Responsibilities:
- Design, develop, and implement Amazon Connect-based omnichannel contact centre solutions including contact flows, IVR, routing strategies, queues, and agent experiences
- Develop Back End integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, and REST APIs
- Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, and Kendra
- Support CI/CD pipelines, infrastructure-as-code (Terraform/CloudFormation), and DevOps practices
- Monitor, troubleshoot, and optimise production environments in line with enterprise standards and cloud best practices
What You Will Ideally Bring:
- Strong hands-on Amazon Connect experience - contact flows, routing, and integrations - essential
- Proven experience with core AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, and S3
- Proficiency in Node.js, Python, or JavaScript with REST API development experience
- Solid understanding of contact centre technologies - IVR, ACD, CTI, call recording, and NLP
- Knowledge of IAM, security, compliance, and cloud governance
- 4-6+ years overall experience with 3-5 years specifically on Amazon Connect
- AWS certification (Solutions Architect or Developer) - preferred
Contract Details:
- Duration: 12 months
- Rate: MARKET RATE
- Location: UK (Swindon- 2 days on-site)
- Start Date: ASAP