Application Support Engineer

About the Opportunity

I’m working with a well-established UK organisation operating across a large national network and currently going through an exciting period of growth.

They’re looking to bring in a dedicated Application Support Lead Engineer, the first permanent hire in this space, to take true ownership of their internal applications and shape how support is delivered moving forward.

This is a non Dev role, and it’s perfect for someone who genuinely enjoys problem-solving, stability, and making processes better.

What You’ll Be Doing

Owning and coordinating day-to-day application support

Becoming the go-to expert for core business applications (high level, not coding)

Driving root-cause analysis to eliminate recurring issues

Raising and presenting improvement initiatives for approval

Supporting and coordinating the Change Advisory Board (CAB)

Working closely with projects to minimise disruption and keep things running smoothly

This isn’t a reactive “reset passwords all day” position, it’s a role with real visibility, accountability and impact.

Hybrid (approx. 1–2 days on-site per week)

Permanent

Up to £37,000 + £2,000 performance bonus

What We’re Looking For

Must-have:

Background in application support

Someone who enjoys root-cause analysis and problem ownership

Confident communicating across teams and taking the lead

Nice-to-have:

ITIL exposure or certification

Experience with Azure DevOps (or similar)

Why This Role Stands Out

You’ll be the key permanent point of ownership

Opportunity to influence how support is structured and improved

Not just answering tickets, involved in projects, change and prevention

Ideal for someone ready to step up and make a meaningful difference