Head of Customer Engineering

Head of Customer Engineering

Location: Bristol (Hybrid)

Salary: £80,000 – £90,000 + benefits

Employment Type: Permanent, Full-time

We're working with a rapidly growing wireless technology business based in Bristol that is delivering advanced connectivity solutions into live rail and defence environments across the UK and the US. With global expansion underway, they are now looking to appoint a Head of Customer Engineering to lead and shape this critical function.

This is a senior, hands-on leadership role reporting directly to the COO. You'll sit at the intersection of customers, product, engineering, and commercial teams, owning the customer engineering strategy while remaining close to the technology.

The Role

As Head of Customer Engineering, you'll take ownership of a small but highly capable team responsible for supporting customers from early engagement through deployment and ongoing support. You'll act as the technical authority in customer-facing discussions, help guide product development through real-world feedback, and ensure customers receive a first-class technical experience.

This role suits someone who enjoys leading people, working directly with customers, and staying technically involved in complex wireless and networking environments.

What's in it for you?

• Competitive salary depending on experience (£80,000 – £90,000)
• Opportunity to lead and develop a team while remaining hands-on
• Direct involvement in cutting-edge wireless technology used in real-world, mission-critical environments
• Hybrid working model supporting a strong work-life balance
• Comprehensive benefits package including private medical insurance, pension match up to 5%, life assurance, enhanced family leave, salary sacrifice schemes, and share options

What we're looking for

• Strong background in wireless communications
• Experience with network design, deployment, and complex troubleshooting
• Proven customer-facing and stakeholder management skills
• 10+ years' experience in a relevant technical field
• Comfortable operating in a senior role with both technical and leadership responsibility

If you're looking for a senior role where you can genuinely influence customers, products, and technical direction, then please apply today!