IT Support Analyst

Job Title: IT Support Analyst (L1/L2)

Location: Mayfair, London [Onsite – 5 days]

Type: Full-time

Salary: Up to £45,000 + Bonus Structure

Join a High-Performance Team Supporting a Sophisticated IT Environment in Central London

A prestigious and award-winning investment firm based in Mayfair is expanding its internal IT function. This is a unique opportunity for an ambitious IT Support Analyst to work directly with senior stakeholders in a fast-paced, high-performing environment.

You will support the core IT infrastructure, contribute to system upgrades and projects, and help maintain a secure and stable environment across networking, systems, and end-user services.

Your Role:

A hands-on support position that blends first-line and second-line troubleshooting with involvement in technical project delivery. You will act as the first point of contact for IT-related issues while also contributing to infrastructure enhancements and documentation improvements.

Key Responsibilities

User Support & Troubleshooting

• Act as the go-to contact for all IT-related user issues and service requests
• Diagnose and resolve hardware, software, network, and system-related problems
• Maintain clear documentation of issues, resolutions, and escalation processes

Infrastructure Support

• Support enterprise systems including Windows, Active Directory, Microsoft 365, and VMware
• Monitor and troubleshoot networking issues with Cisco routers and switches
• Assist with patching, backups, system health checks, and preventative maintenance

Project Work & Upgrades

• Contribute to internal IT projects including migrations, upgrades, and system optimisations
• Assist in reviewing infrastructure performance and identifying areas for improvement
• Document project deliverables, system configurations, and support processes

What You Bring

• Proven experience in an IT support role within a fast-paced environment
• Strong hands-on experience with Cisco routing and switching, Microsoft365, Windows, AD, and VMware
• Clear troubleshooting skills and ability to manage competing priorities under pressure
• Familiarity with ITIL processes and strong documentation habits
• Certifications such as CCNA, MCP, MCSE, or VCP are advantageous

Professional Attributes:

• Communicates clearly with both technical and non-technical colleagues
• Self-motivated and detail-oriented with a strong sense of ownership
• Comfortable working independently and managing issues end-to-end
• A high level of professionalism, discretion, and customer focus

Why Join:

• Competitive salary up to £45,000 + Bonus
• Direct access to a sophisticated tech stack and exposure to enterprise IT environments
• Central London location working in a collaborative and close-knit team
• Regular project work in addition to support, with clear paths to career growth

This is an ideal opportunity for an IT Support Analyst looking to step into a high-trust, dynamic environment where you will be given ownership, visibility, and room to grow.

If interested, please apply below. UK citizens can only be considered for the role, no sponsorship provided.