Network Operations Lead
We’re working with a growing and ambitious MSP that has built a strong reputation for delivering network, connectivity, and managed services into the commercial real estate and flexible workspace sector.
Due to continued growth, they're looking to hire a Network Operations Lead who can help shape the future of the network function, mentor engineers, improve customer environments, and play a key role in the next phase of the business's growth.
The Opportunity
This is a hands-on leadership role combining:
• Technical leadership
• Customer engagement
• Project delivery
• Team development
• Operational improvement
You'll remain close to the technology whilst taking on broader responsibility across the network function.
What You'll Be Doing
Technical Leadership
• Leading major incidents and network escalations
• Acting as the senior technical point of contact
• Driving technical standards and best practice
• Supporting complex troubleshooting and root cause analysis
Team & Operations
• Mentoring and supporting network engineers
• Improving processes, documentation, and consistency
• Assisting with workload planning and prioritisation
• Helping shape the future growth of the team
Customer Ownership
• Building strong customer relationships
• Identifying risks and improvement opportunities
• Supporting customer lifecycle planning
• Providing technical guidance and consultation
Project Delivery
• Delivering network upgrades, migrations, and refreshes
• Supporting solution design and technical decisions
• Working closely with internal teams and customers
• Ensuring projects are delivered to a high standard
Technical Environment
We're particularly interested in professionals with experience across:
• Fortinet
• Ruckus
• Routing & Switching
• TCP/IP
• VLANs
• Wireless Networking
• Network Troubleshooting
MSP experience would be highly advantageous.
Ideal Background
• Network Team Lead
• Lead Network Engineer
• Senior Network Engineer
• MSP Technical Lead
• Escalation Engineer
Package
• £45,000 - £65,000 Basic Salary
• Hybrid Working
• London Based
• Permanent Position
• Genuine Leadership Opportunity
• Strong Progression Potential
If you'd like to hear more, feel free to drop me a message directly.