Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington
Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington
Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis.
Key Responsibilities:
- Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues
- Log all customer contacts and take ownership of incidents through to resolution
- Key incidents between client and partner ticketing systems
- Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues
- Install applications and reset passwords across enterprise systems
- Escalate unresolved calls to application and infrastructure support teams
- Monitor infrastructure alerts and respond within defined timescales
- Coordinate end-to-end printer incident closures within SLA
What You Will Ideally Bring:
- Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered
- Previous Service Desk or IT infrastructure support experience
- Hands-on troubleshooting ability across hardware and software in a client-facing environment
- Working knowledge of ITSM tools, MS Office suite, and unified communications platforms
Contract Details:
- Duration: 6 months (with potential extension)
- Day Rate: Market Rate - Likely around £220 per day (Inside IR35)
- Location: Warrington
- Start Date: ASAP