Service Desk Team Leader

Ready to take the next step in your IT leadership career?

Join a fast-growing, people-first MSP that invests heavily in technology, culture and career progression.

This is your chance to lead a talented 3rd Line support team , drive service excellence and grow your own skills in a modern, high-energy environment.

💼 The Role

As Service Desk Team Leader, you will:

🔹 Lead daily operations across the Managed Service Desk

🔹 Own escalations, SLAs, XLAs & major incidents

🔹 Coach & develop 1st–3rd Line engineers

🔹 Improve processes, documentation & service quality

🔹 Work closely with senior technical teams (Cloud, Network, Security)

🔹 Deputise for the Head of Service Desk when needed

🔹 Build strong relationships with customers & internal teams

✨ What You Need

✔ MSP experience

✔ Solid technical grounding (Networking, Server, Cloud, Security, Modern Workplace)

✔ Confident communicator & natural people leader

✔ Certifications like AZ-104, AZ-305, CCNA/CCNP, VCP, VMCE (bonus, not essential)

What’s on Offer

💷 £45,000–£55,000

🏡 Northampton ( Hybrid) – 3 days office / up to 2 days home (after probation)

🕥 Monday–Friday | 10:30–19:00

🏢 Modern office near the M4 + onsite parking

📱 Latest tech kit (iPhone, laptop, monitors, etc.)

🎉 Social, fun, supportive culture

🏆 Incentives – holidays, vouchers, lunches, spot prizes

❤️ Subsidised health & medical

🌴 25–30 days holiday + bank holidays + optional unpaid leave

📈 Clear progression plan + training + mentorship

If you're a motivated leader who loves developing teams and delivering great service — this one’s worth a look.

Apply now or message me directly and we can set up a confidential call to discuss your next move!