Service Desk Team Leader

Job Description
Take the next step in your career now, scroll down to read the full role description and make your application.

Ready to take the next step in your IT leadership career?

Join a fast-growing, people-first MSP that invests heavily in technology, culture and career progression.

This is your chance to lead a talented 3rd Line support team, drive service excellence and grow your own skills in a modern, high-energy environment.

The Role

As Service Desk Team Leader, you will:

Lead daily operations across the Managed Service Desk

Own escalations, SLAs, XLAs & major incidents

Coach & develop 1st–3rd Line engineers

Improve processes, documentation & service quality

Work closely with senior technical teams (Cloud, Network, Security)

Deputise for the Head of Service Desk when needed

Build strong relationships with customers & internal teams

What You Need

MSP experience

Solid technical grounding (Networking, Server, Cloud, Security, Modern Workplace)

Confident communicator & natural people leader

Certifications like AZ-104, AZ-305, CCNA/CCNP, VCP, VMCE (bonus, not essential)

What’s on Offer

£45,000–£55,000

Northampton (Hybrid) – 3 days office / up to 2 days home (after probation)

Monday–Friday | 10:30–19:00

Modern office near the M4 + onsite parking

Latest tech kit (iPhone, laptop, monitors, etc.)

Social, fun, supportive culture

Incentives – holidays, vouchers, lunches, spot prizes

Subsidised health & medical

25–30 days holiday + bank holidays + optional unpaid leave

Clear progression plan + training + mentorship

If you're a motivated leader who loves developing teams and delivering great service — this one’s worth a look. xkybehq

Apply now or message me directly and we can set up a confidential call to discuss your next move!