Support Executive (Observability, Reliability, DevOps) - 6 months - Hybrid London Heathrow - Inside

Support Executive (Observability, Reliability, DevOps) - 6 months - Hybrid London Heathrow - Inside IR35

We are seeking an experienced Support Executive with a strong background in observability, reliability engineering, and DevOps practices to join a leading technology-driven organisation. This role will play a key part in ensuring seamless customer experiences and service reliability across complex digital platforms through the implementation of unified monitoring, automation, and AI-driven analytics.

Key Responsibilities:

• Implement unified observability frameworks and dashboards across multiple digital products.
• Define and manage SLIs, SLOs, alerts, and reliability metrics.
• Coordinate release schedules and manage cross-team dependencies to optimise delivery.
• Map and monitor end-to-end customer journeys to identify risks and performance gaps.
• Support automated testing, monitoring, and deployment pipelines.
• Conduct post-incident reviews, root cause analysis, and improve service resilience.
• Integrate AI-driven monitoring solutions to predict and prevent incidents.
• Collaborate with product, engineering, and operations teams to enhance system reliability.

What You Will Ideally Bring:

• Proven DevOps or Site Reliability Engineering (SRE) experience.
• Strong hands-on expertise with observability platforms such as Datadog and Splunk.
• Proficiency with CI/CD, Infrastructure as Code (Terraform, CloudFormation), and automation tooling.
• Strong understanding of SLIs, SLOs, incident response, and performance engineering.
• Ability to translate complex technical data into actionable business insights.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Experience with Kubernetes, Docker, or other containerised environments (desirable).
• Exposure to Agile or DevSecOps environments and reliability governance frameworks.
• Background in high-availability digital systems such as airline or E-commerce platforms (advantageous).

Contract Details:

• Duration: 6 months (with possible extension)
• Day Rate: £375 per day (Inside IR35)
• Location: 4 days on site in Heathrow (Non Negotiable)
• Start Date: ASAP

Support Executive (Observability, Reliability, DevOps) - 6 months - Hybrid London Heathrow - Inside IR35