System Support Engineer

Associate Systems Support Engineer

Redhill (5 days onsite)

Up to £38,000 basic salary

Core Hours: 11am – 7pm (flexibility required)

The Opportunity

Join a market-leading tech business supporting critical infrastructure. This role is open due to promotion, offering a clear progression path and strong long-term stability.

Perfect for a hands-on engineer looking to move into a more technical, systems-focused environment.

What’s in it for you?

• Clear career progression
• Exposure to diverse, cutting-edge tech (incl. AI integration)
• Supportive, collaborative team culture
• Full training + paid certifications
• Varied, non-repetitive work

The Role

• Provide remote and internal support to field engineers
• Troubleshoot and resolve complex technical issues
• Monitor systems and identify recurring faults
• Manage support tickets and meet SLAs
• Support new products through early-life phases
• Maintain clear documentation

What we’re looking for

Must have:

• Hands-on engineering background
• Electrical or mechanical experience
• Strong IT literacy
• Flexible with shifts when needed

Nice to have:

• Remote support experience
• Networking, IoT, Python or Linux knowledge
• ServiceNow experience

Working Pattern

• Core: 11am – 7pm (evening role)
• Occasional 7am – 3pm cover
• On call: 1 in 9 weeks (minimal)
• ~5–6 Sundays/year (early hours support)

Training

Full training provided + certifications on specialist equipment.

If this sounds like it could be of interest or at least worth a conversation, please apply and we can have a chat.