Trade Support Engineer

Job Title: Trade Support Engineer

Location: Holborn (3x per week onsite)

Salary: Up to £90,000 Total Compensation

Trade Support Engineer

We are looking for a Trade Support Engineer to support mission-critical electronic trading platforms within a fast-paced financial markets environment.

This is a hands-on production support role, responsible for maintaining platform stability, resolving technical issues, supporting clients, and ensuring a high level of service delivery.

Key Responsibilities

• Provide L2/L3 support for electronic trading platforms.
• Troubleshoot FIX connectivity, Linux systems, and network-related issues.
• Manage production incidents, root cause analysis, and issue resolution.
• Support client onboarding, connectivity testing, and platform configuration.
• Work closely with Engineering, Infrastructure, and Product teams.
• Identify opportunities for automation and service improvements.

Requirements

• 3+ years' experience in Production Support, Service Delivery, Application Support, or Trading Systems Support within financial services.
• Experience supporting electronic trading platforms in a live environment.
• Strong incident management and troubleshooting skills.
• Experience working directly with institutional clients, brokers, or trading counterparties.
• Ability to work independently and manage multiple priorities.

Technical Skills

• Strong FIX Protocol knowledge and connectivity troubleshooting.
• Linux administration and log analysis.
• Understanding of TCP/IP networking, routing, firewalls, and connectivity.
• Experience supporting low-latency trading environments.
• Familiarity with monitoring and observability tools.

Desirable

• Experience within FX, electronic trading, or capital markets.
• Exposure to sell-side trading environments.
• Experience working in regulated financial services organisations.