Operations Administrator

Coventry City Centre (Hybrid working after training)

3–4 days in the office / 1–2 days from home (dependant on business needs)

£27,000 – £29,000 (DOE)

Full-time, Permanent

We are recruiting on behalf of a leading UK technology business within the home safety sector, seeking a proactive and detail-oriented Operations Administrator to join their growing team.

This is an excellent opportunity to join an innovative organisation committed to improving safety and customer experience, where you will play a key role in supporting operational processes, customer fulfilment, and internal coordination.

Reporting to the Customer Fulfilment & Warranty Manager, you will support the smooth running of operational workflows, ensuring high standards of service delivery and customer satisfaction.

Key responsibilities include:

• Supporting operational workflows to ensure efficient customer fulfilment
• Coordinating with internal teams to resolve customer queries and issues
• Maintaining accurate records and operational documentation
• Assisting with reporting and data tracking to support decision-making
• Monitoring processes and identifying opportunities for improvement
• Supporting the implementation of operational procedures and policies
• Building strong relationships with internal stakeholders and external partners
• Contributing to a customer-first approach across the business

• Previous experience in administration, operations, or a similar role
• Highly organised with strong attention to detail
• Confident communicator with strong interpersonal skills
• Able to manage multiple tasks and prioritise effectively
• Proficient in Microsoft Office, particularly Excel
• Comfortable working in a fast-paced environment
• A proactive problem solver with a positive attitude

• Experience with ERP, CRM or MRP systems (e.g. SAP, Salesforce)
• Exposure to operational, logistics, or fulfilment environments
• Experience with reporting, data analysis, or process improvement

• Salary £27,000 – £29,000 depending on experience
• Hybrid working model (3–4 days office / 1–2 days home after training, depending on business needs)
• Working hours: 9:00am – 5:30pm, Monday to Friday
• 25 days holiday plus bank holidays
• Option to buy or sell up to 5 days holiday (post probation)
• 6-month probation period
• Auto-enrolment pension scheme with Standard Life
• On completion of probation:
• Private medical and travel insurance (employee, spouse and dependants)
• Life assurance cover
• Income protection cover
• Costco membership card
• Opportunity to join a growing and innovative UK business
• Supportive, collaborative team environment
• Ongoing training and development

If you would like to take advantage of this newly created position and you have the skills and experience required, please apply now.