Digital Business Solutions Partner

The post holder will:

• Help council services to change and improve through the effective deployment of D&ICT solutions
• Scope, project manage and deliver successful digital and ICT projects
• Manage all stakeholder engagement
• This role will contribute to the successful delivery of the Council’s ICT and Digital strategy and the 20 year vision of making the local area an outstanding place to live, invest and bring up families

Key Tasks of the Post:

1. You will help services and teams to change and deliver service improvement, savings and efficiencies through digital and ICT solutions. You will

• Help services and teams to identify and scope the opportunities for business change, service improvement, savings, efficiencies and other benefits arising from planned and actual ICT and digital projects.

• Ensure the expected impact and benefits of projects are identified and considered as part of the project scoping and sign on, and that arrangements are implemented to support the ongoing reporting of the measures once the solution is operational.

• Ensure that the scoping of projects is informed by data on current service volumes and performance, user ‘discovery’ sessions, a thorough understanding of current service delivery and processes, all stakeholder views and requirements, and an understanding of what can be achieved via the available digital and ICT solutions.

You will project manage and deliver successful digital and ICT projects that contribute to the implementation of the ICT and Digital Strategy and the delivery of corporate priorities, service improvement, savings and efficiencies. You will

• Project manage all elements of digital and ICT projects as scoped and requested. Deliver the project and develop and maintain all project documentation in line with the agreed procedures and governance frameworks. This may incorporate elements of MSP, PRINCE2, Agile methodologies or other frameworks.

• Identify all the resources and support required to deliver a successful project (e.g. capital budget, revenue budget, technical support, implementation support, training support etc.). Ensure adequate project funding and employee resources have been identified allocated before projects commence.

• Maintain accurate project schedules and plans in formats that help stakeholders easily understand key milestones, activities and dependencies.

• Pro-actively manage all stakeholder engagement and communications to secure full participation in the project and a successful outcome.

• Ensure all learning from a project is identified and shared appropriately at the conclusion of the project.  Identify and suggest improvements to project management processes and practices.

•  Work collaboratively with other teams and colleagues across the Digital and ICT Service and all stakeholders to resolve issues and problems to ensure the successful implementation of all elements of the project. 

• Identify and manage project risks and issues and manage the interaction of these and other interdependencies on the outcome of the project, other projects and the successful delivery of the ICT and Digital Strategy. Escalate risks and issues within the Business Change and Delivery Team as required.

You will ensure that all data and information is managed securely and in line with all internal and external requirements. You will

• Ensure that data privacy and information security are the primary consideration in all digital and ICT projects and service delivery.

• Ensure that there is full compliance with the General Data Protection Regulations (GDPR), all other relevant legislation and compliance standards, and internal policies and procedures.

You will make a significant contribution to the development and improvement of the Business Solutions and Delivery Team and the Digital and ICT Service. You will

• Act as an ambassador for the service at all times. Actively promote the benefits of digital and ICT solutions to the council, members, residents, service users, customers, partners and businesses.

• Effectively manage any resources that are allocated and identify opportunities to deliver savings and efficiencies from within the service and across the council.

• Contribute to other projects within the service and across the council as required.

• Play an active role in the development and success of the Business Change and Delivery team and the Digital and ICT service.