Administrator

Job summary

To provide a comprehensive administration service to the clinical team. The post holder will be responsible for the organisation of their own workload and delegated decisions/actions as deemed appropriate by the Administration Supervisor, Business Support Officer or Service Manager. The needs of the service user will be the utmost priority.

This is a remote role, which would require travel to College Keep, Southampton to attend MDT meetings (monthly)

Occasional travel to other trust sites may be required.

Main duties of the job

To receive incoming telephone calls to the department and take messages for the team, taking appropriate action where required, including making calls to patients.

To receive all incoming and outgoing mail to include taking action where appropriate.

To type all correspondence using both copy typing and audio, including forms, rotas, assessments, GP letters, and reports as generated by the team

To upload clinical documents using the relevant IT system

To set up office systems and procedures to ensure that all documents can be retrieved easily

To collate Health Records and register new referrals on to the relevant IT systems

To book appointments on to the relevant computer system (Rio)

To input data on to the relevant systems and take responsibility for the quality of the data, reporting to data custodian any arising issues around quality

To organise meetings and support diary management for the Team

To prepare agendas and take minutes for the weekly MDT meeting.

To produce activity statistics as required

To undertake any additional projects for the administration manager or team manager/leader as required

To assist in the collection of data for the purpose of audit, research and service performance

To contribute to the improvement of administrative services by highlighting areas of inefficiency or poor quality

To identify issues of concern at work and alerting appropriate personnel

To present a positive image of the team to the service and Trust

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence