Administrator for OPMH CMHT

Job summary

To provide comprehensive medical administrative support to ensure smooth and efficient operation. Communicate with a range of internal and external professionals and organisations whilst always providing good customer service experience for all patients.

Ensure a friendly and professional ethos within the team/department for patients and staff.

Main duties of the job

To provide comprehensive, timely and accurate admirative support to the clinical staff. Take, transcribe and type letters. Arrange follow up actions as instructed and send out appointments. Liaising with patients or the carers to answer any queries they may have. Type up assessments and carryout any administration required following the assessment. Coordinate and organise actions arising from correspondence such as interpreters and support agencies. Ensure prompt and efficient response, as required, by the medical staff. Coordination with other professionals, outside agencies, legal staff, Trust staff etc. Maintaining patient electronic records.

Organise meetings and take minutes as necessary. Type and distribute to those appropriate.

Update and record information onto the Trust electronic systems and databases as required within the Trust key targets times eg RiO, ICE, Ulysses, LogIt, Insight, etc.

You should have excellent communication skills, both verbally and written.

You need to be able to work using your own initiative.

To maintain and develop good working relationships with all members of staff within the Trust. To attend regular team meetings. Be aware of and work to the Hampshire & Isle of Wight Healthcare policies and procedures.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence