Business and Infrastructure Manager (IAPTUS)
Job summary
We are seeking an experienced and motivated Business and Infrastructure Manager to play a key leadership role in supporting the delivery of NHS Talking Therapies (NHSTT) across Hampshire and the Isle of Wight.
This is an exciting opportunity to shape and strengthen the operational infrastructure of a large, evolving service at a pivotal time. NHSTT is coming together as a single integrated service, bringing together 4 legacy teams. This role will help to harmonise systems, processes and ways of working so that our clinical teams are supported to deliver high-quality, accessible care.
About you
You will have significant experience in business or operational management within a complex organisation, ideally the NHS or public sector. You will be confident leading teams, working across organisational boundaries, and taking ownership of systems, processes and improvement work. Experience of working with large-scale digital systems, service integration or change programmes and financial or resource management will be an advantage.
Why join us?
This role offers the chance to:
Make a real impact on how NHSTT operates and evolves
Play a key role in service integration and system improvement
Contribute to improving efficiency, sustainability and staff experience
Be part of a supportive service committed to inclusion, learning and improvement
If you are looking for a senior operational role combining systems thinking, people leadership and improvement at scale, we would love to hear from you.
Main duties of the job
Provide operational leadership for administrative and business support functions, including management of administrative team. The role plays a critical part in enabling the service to function as a single, integrated Talking Therapies service following the merger of 4 legacy teams, contributing actively to the service "fusion" programme by identifying, sharing and embedding best practice.
A key element of the role is acting as a senior operational lead for the Electronic Patient Record (EPR) system (IAPTUS), supporting Trust-wide implementation as part of a single EPR programme. This includes responsibility for system configuration, backend mapping, data flows, user support, training, and liaison with corporate digital, informatics and information governance teams.
The role works closely with the Head of Operations, Business Performance Manager, Analytics Lead and corporate colleagues to ensure service priorities are delivered, performance is optimised, resources are used efficiently, and continuous improvement is embedded using Quality Improvement (QI) methodology. The postholder will contribute to financial sustainability through cost control, efficiency savings and improved utilisation of estate and resources, while fostering an inclusive, values-led culture within the teams they manage.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
- Relevant degree or equivalent level of experience in business management, healthcare administration, or operational leadership.Evidence of continuing professional development.
- Formal training in Quality Improvement methodologies (e.g. Lean, QI, PDSA).Project management qualification or equivalent experience.
Experience
- Experience of IAPTUS or NHS Talking Therapies data and systems.Experience of managing business or administrative functions within an NHS or complex public sector environment.Experience of line managing staff and leading teams through change.Experience of working with electronic patient record or large-scale information systems.Experience of developing and standardising processes and procedures.Experience of working collaboratively with multiple stakeholders, including corporate teams.
- Experience of service integration or organisational change programmes.Experience of contributing to financial savings or efficiency programmes.
Additional Criteria
- ...
- ....
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
New Kings Court
Tollgate
Chandlers Ford
Hampshire
SO53 3LG
Employer's website
https://hiowhealthcare.nhs.uk/