Digital Learning Help Desk Support Apprentice
Job summary
We have an exciting opportunity for Customer Services Level 2 apprenticeship within the Learning and Development team on a fixed term contract for 15 months.
You will provide a high quality and efficient administration service for the Learning and Development team.
In this role you will be responding to queries and enquiries from staff and managers via telephone, email or face to face. Providing helpdesk support to employees and managers with LMS (Learning Management system) queries and helping to identify training needs and signpost users to the relevant information and guidance.
You will be pro-active with excellent communication skills, organisational and administrative skills, coupled with a proven ability to prioritise activities within a busy, in-house transactional environment. A forward thinking individual, you will be a strong team player and integral to the on-going development of the Learning and Development team.
Full training will be provided, and the successful candidate will be supported through their Apprenticeship Programme. The post will be starting on a band 2 with the potential to be a permanent member of staff on band 3 on completion.
Main duties of the job
Support the Digital Learning and Development Support Help Desk Team with Learning Management System administration projects including audits, system developments and day-to-day business as usual tasks.
As a member of the Digital Learning Team, the post holder will monitor and maintain the Trusts Learning Management System to ensure it is fit for purpose and meets organisational needs.
Ensure staff are informed and supported in the use of LMS including developing resources and providing training (such as user guides/updating intranet pages, hosting online drop-ins)
Support the development of eLearning content, video content and assessments appropriate
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
- Maths and English GCSE Grade 4/C or functional skills level 2
Experience
- Knowledge and experience of using a Learning Management System
- Evidence of delivering excellent customer service
- Excellent computer and keyboard skills; must be confident in the use of Microsoft Office Systems including Word, Excel and Outlook
- Ability to innovate and work creatively
Additional Criteria
- Able to maintain complex spreadsheets / databases
- Understanding of different types of file formats for example, CSV, PDF, JPEG
- Good communicator, both verbally and in writing
- Excellent customer care skills
- Understanding of digital tools to support learning and development requests
- Able to plan, prioritise and organise own workloads to meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Moorgreen Hospital
Botley Road, West End
Southampton
Hampshire
SO30 3JB
United Kingdom
Employer's website
https://hiowhealthcare.nhs.uk/