Business Analyst

Underwriting Workbench / Consultant / User Adoption / Training / Insurance

Contract opportunity working within the London Market insurance sector, initial 6mths, hybrid working (3 days p/wk in the office), market rates available (outside IR35)

We're looking for an experienced consultant who knows what it means to sit alongside an underwriter — not to train them in a classroom, but to work with them one-to-one, in the flow of their day, helping them get the most from their Underwriting Workbench.

This is a hands-on, people-first engagement. You'll build trust with users, champion adoption, and act as a critical bridge between the front-line team and the platform — surfacing the enhancements that will genuinely make a difference.

KEY RESPONSIBILITIES:

• Delivering targeted, one-to-one training and coaching for underwriters and workbench users — no lecture theatres, just real conversations
• Driving user adoption through on-the-ground engagement, addressing blockers and building confidence in the platform
• Gathering and articulating requirements for platform enhancements, turning user feedback into clear, actionable insights
• Acting as a trusted point of contact for day-to-day queries, escalating where needed and keeping users engaged

ROLE REQUIREMENTS:

• Demonstrable experience working closely with underwriters
• Proven ability to support user adoption of an Underwriting Workbench or comparable insurance platform
• A background in business analysis, consultancy, or client-side support — with a strong focus on user experience
• Experience gathering and documenting requirements for non-technical enhancements, with an eye for what users actually need
• Ideally a background working with an insurance technology vendor
• Comfortable navigating both the business and the technology

If you've spent time helping underwriters get the best out of their tools — and you know the difference between a good training session and a genuinely adopted platform — we'd love to hear from you.