Complex Care Team Administrator
Job summary
We have an exciting new role as a part-time administrator supporting our established and welcoming Complex Care Team. This is a neighbourhood working project, supporting people with frailty and complex care needs in the community. Working eighteen hours a week based at Harbourside Family Practice, you will be working with a dedicated team of staff from practices within the Gordano Valley Primary Care Network as well as Sirona. You will also be liaising with external agencies, including Social Care.
Flexibility around working days and willingness to travel is essential, as you will be required to attend one or more MDT meetings a week. These will be at one of the four GP practices in Portishead, Pill and Clevedon, and on different days depending on the location.
We are looking for a team player, with experience of managing a busy workload, who is passionate about supporting clinical staff to ensure best outcomes for patients.
Main duties of the job
Administrative Support for the Complex Care Team based at Harbourside Family Practice.
Liaison with external agencies who are involved in the work of the Complex Care Team.
Arranging and attending MDT meetings at four GP practices in Clevedon, Portishead and Pill.
Minuting meetings and ensuring all agreed actions are recorded and distributed.
Maintaining patient records on excel, EMIS and Black Pear.
Information governance for MDT meetings.
Support with data analysis of CTT outcomes.
About us
Harbourside Family Practice is a forward thinking practice with a strong emphasis on teamwork, patient-centred care and continuous improvement. We operate from a modern, purpose built health centre with bright spacious facilities.
The practice is part of the Gordano Valley Primary Care Network, which is made up of four practices with a population of over 50,000 patients. The Complex Care Team works across the PCN and is part of the National Neighbourhood Health Implementation Programme. The team functions inside a 'team of teams' framework that brings together general practice staff. community nurses, mental health workers, social care providers and voluntary organisations. The focus is on proactive support for individuals managing complex health conditions with frailty risks.
We are committed to learning and development and provide a supportive environment in which members of our team can develop their skills and experience.
Job description
Job responsibilities
Administrative Support for the Complex Care Tea m
Administration of the CCT Teams channel
General administrative and IT support for the Community Specialist Practitioner (CSP) and Community Care Co-ordinators
Support clinical leads to proactively identify patients for neighbourhood support worker caseload.
Support project planning meetings
Referral Management
Accept referrals from multiple agencies and liaise with the team to allocate workload.
Record referral progress and outcomes.
MDT Meeting Support
Attend CCT MDT meetings across the four practices.
Prepare and distribute agendas prior to meetings.
Lead on information governance for MDT meetings.
Take meeting minutes and support team in the completion of care plans.
Record agreed actions on EMIS and send to team members.
Patient Follow Up & Communication
Act as point of contact for people supported by the CCT as required (phone calls and/or messages).
Prepare and communicate discharge summaries to patients via preferred method.
Data & Reporting
Support data analysts to review outcomes of the project by providing anonymised data as needed.
Support research team by providing qualitative data in the care plan as required.
Person Specification
Qualifications
- Educated to at least GCSE grade C and above in Maths and English or equivalent (or substantial experience in a similar role will be considered)
- Demonstrable commitment to professional development
Experience
- Three years administrative experience
- Demonstrable experience of working as part of a team
- Experience of working in a GP Surgery or in healthcare
- Experience of using EMIS web and Black Pear
- Experience of organising MDT meetings
Skills and Abilities
- Excellent IT skills including Microsoft Office
- Excellent communication skills at all levels
- Good organisation skills
- Ability to work on own initiative as well as part of a team
- Full Uk driving licence and use of a car
- Willingness to travel to Clevedon, Pill and Portishead
- Flexibility to attend meetings on different days of the week
Personal Qualities and Attributes
- An understanding of and adherence to the need for strict confidentiality.
- Ability to work without direct supervision and determine own workload and priorities
- Ability to use own judgement, resourcefulness and common sense
- Pleasant and articulate
- Able to remain calm and professional under pressure
- Ability to multi-task
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Harbourside Family Practice
Address
2 Haven View
Portishead
Bristol
BS20 7QA
United Kingdom
Employer's website
https://www.harboursidefmp.nhs.uk/