Information Communication Technician level 3 Apprenticeship

Safeguarding children, young people and vulnerable adults

Hardenhuish School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Job Purpose

To assist in servicing and maintaining the ICT systems and equipment, to help perform equipment upgrades, to assist the rest of the ICT Support team, and to help staff and pupils with ICT problems.

• Responsible to ICT Support Manager and Business Manager who has overall responsibility for all support staff.
• Responsible for Helping to install and maintain ICT equipment and providing ICT technical support to staff, pupils, governors and parents.
• Recording and prioritising incidents and requests raised via email or phone call; directing tickets to the most appropriate member of ICT support staff to ensure that they receive a timely response and resolution.

Contacts

The post holder will work closely with the ICT support team and will have day to day contact with staff and pupils across the campus.

Tasks

• Respond to and prioritise ICT queries from staff and students and record information about tasks completed.
• Produce and maintain ICT service records, user guides and other relevant documentation.
• Support staff, students, governors and parents in using software to enable them to work effectively and efficiently.
• Administer on-premises and cloud user accounts and groups including creation of basic scripts to automate processes.
• Complete basic administrative functions for the ICT Support team.
• Follow appropriate procedures to manage and troubleshoot remote desktop infrastructure.
• Troubleshoot and make basic changes to the school’s IP telephony system.
• Maintain an accurate record of inventories for all software and hardware.
• Evaluate, package, install, configure, maintain and troubleshoot ICT software including firmware patches.
• Install, maintain and repair ICT hardware.
• Liaise with third parties to access hardware and software support and maintenance.
• Assist with the installation of network upgrades, including cabling.
• Apply sound knowledge of, and exemplify best practice in, cybersecurity to mitigate threats to the school's network and data.
• Configure and troubleshoot network equipment including implementing and allocating VLANs and trunks on network switches.
• Operate, troubleshoot, and configure the school’s IP CCTV cameras, applying sound knowledge of data protection policies.
• Maintain, upgrade and operate the school sound and lighting systems.
• Provide lighting and sound service for events e.g. school productions and open evenings.
• Develop skills and knowledge via training from other team members in order to better support the school and be effective within this technical role.
• Contribute to the ICT team’s departmental plans.
• Take an important role in ensuring the safeguarding of all pupils and students including by applying safeguarding procedures to alerts from ICT monitoring systems.
• Support students with special educational needs in setting up personal devices within school software.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative
• Respect for confidentiality
• Flexible

• 3 additional subjects GCSE, grade 4/C (Essential)
• English GCSE, grade 4/C (Essential)
• maths GCSE, grade C/4 or above (Essential)