Strategic Workforce Planning Manager - Hybrid

Hargreaves Lansdown in Bristol is seeking a Workforce Planning Manager to lead a Scheduling and RTM team across a c.300 FTE multi-channel Helpdesk. You will optimise workforce utilization, service levels and efficiency through expert scheduling, real-time management and digital-first initiatives.

The role requires strong leadership, experience with WFM tools (NICE, Verint, Calabrio), and the ability to influence senior stakeholders.