Client Operations Apprenticeship

Hargreaves Lansdown are looking for apprentices to join their Client Operations scheme in Bristol. You’ll be joining the award-winning service team and providing exceptional service and support to over one million financial services clients. Develop your financial acumen and get hands on to learn about savings, pensions and investments first-hand!

• You'll be supporting the Operations teams with office and administrative tasks, such as administering client instructions on their accounts
• The roles are largely data administration based, meaning you will have a hand in database analysis, implementation and/or maintenance
• Some telephone work to support third parties and our clients.
• Answering queries effectively and efficiently, via phone, email and in person
• Deliver outstanding customer service, that puts our clients at the forefront
• Ask the important question to better understand our clients and their needs in order to deliver the outstanding service they expect
• Using a few different systems, such as SpiderMail and Broker Focus, data skills and working with your team to answer simple and complex client queries or support a colleague in another part of HL
• Get an understanding of business fundamentals, data development skills and project management skills and using them to streamline your work and our processes
• Contribute any concerns, suggestions or improvement ideas to meetings and managers
• Assist with projects/ tasks, as needed

• Communication skills
• Problem solving skills
• Creative
• Coachable
• Interpersonal Skills
• Adaptable
• Responsible

• English GCSE or equivalent, grade 4-9 (C-A*) or equivalent (Essential)
• Maths GCSE or equivalent, grade 4-9 (C-A*) or equivalent (Essential)