Experience Designer

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Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the Role
We're seeking a talented Experience Designer to deliver impactful, end-to-end design solutions across a range of squads and products. You'll support both complex design challenges and tactical briefs-shaping product and service experiences that drive measurable value for users and the business.
As a cross-functional, full-stack designer, you'll create innovative, user-centred experiences by blending UX, UI, content, research, and service design. Your work will help elevate the overall quality of design while validating ideas through evidence-based design thinking and testing.
You'll champion collaboration, uphold design best practices, and support governance standards-contributing to a strong, consistent design approach across teams. As part of a growing design team, you'll also play a pivotal role in building a positive, high-performing culture where continuous improvement and shared success are at the heart of how we work.
Hargreaves Lansdown is going through an exciting period of change, and Design and Research sits at the core of the biggest digital transformation the company has gone through - and we're reinventing ourselves to match the ambition. Our focus is simple: create seamless end-to-end experiences, powered by insight, that put our clients at the centre.
We're building a future-fit team of full-stack designers and researchers accountable for crafting intuitive, cohesive journeys, shaping strategy through evidence, bringing clarity to complexity, and championing real user needs. Overhauling our ways of working to drive greater efficiency, raise the effectiveness of what we deliver and enable opportunity for development and growth. Energised by a shared mission to unlock our collective potential and set a new standard for what design and research can achieve bringing our future vision to life.
What you'll be doing
Delivering UX and UI design assets with clarity, usability, and regulatory compliance in mind
Translating product requirements and user insight into wireframes, flows, and interface designs
Collaborating with researchers to test and validate designs
Writing UX copy and contribute to content patterns
Participating in QA and implementation reviews with developers
Presenting and iterating on work in cross-functional reviews and design critiques
Developing working knowledge of accessibility, platform guidelines, and performance metrics
Maintaining design standards and execute best practices
Actively contributing to team ceremonies and shaping the team culture

About you
Experience in digital or product design with a solid portfolio of impactful work
End-to-end design experience including UX, interaction, microcopy, and visual design
Solid understanding of UX principles, responsive design, and accessibility
Experience presenting to stakeholder or senior leadership
Good communication and storytelling skills
Proven ability to work within and contribute to design systems
Proficient in design tools (Figma, Adobe CC, prototyping tools)
Degree in Product Design, UX/UI Design or related field
Comfortable working in agile squads and handling constructive feedback
Working Schedule
This role is based in our Bristol head office (BS1 5HL) and we offer a hybrid working pattern, with a minimum of two days in the office per week.
Interview process
The interview process for this role will include one stage with a task.
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
Discretionary annual bonus* and annual pay review
25 days* holiday plus bank holidays and 1-day additional Christmas closure
Option to purchase an additional 5 days holiday**
Flexible working options available, including hybrid working
Enhanced parental leave
Pension scheme up to 11% employer contribution
Income Protection and Life insurance (4 x salary core level of cover)
Private medical insurance*
Health care cash plans - including optical, dental, and out patientcare
Health screening programme
Help@hand - confidential support including mental health counselling and remote GP
Wellhub - unlimited access to fitness providers and wellness coach sessions
Variety of travel to work schemes with bike storage and shower facilities
Inhouse barista and deli serving subsidised coffee and sandwiches
Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
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