Account Director, Customer Success - 12 month FTC

Account Director, Customer Success

£90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays)

A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team.

Working at the intersection of customer intelligence and AI-driven analytics, the company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research.

This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion.

• Own the commercial success of a portfolio of key enterprise accounts

• Identify and develop upsell, cross-sell and renewal opportunities

• Support client retention by aligning insights with strategic business goals

• Partner with account teams to deliver on client objectives and usage growth

• Lead QBRs and key stakeholder engagements, including economic buyers

• Track and report usage, churn, NPS, and account health metrics internally

• 6-12 years' experience in Customer Success, Strategic Accounts or Client Services

• Background in SaaS, insights, CX, or agency-side roles preferred

• Strong commercial acumen and ability to identify and nurture sales opportunities

• Confidence engaging with senior client stakeholders and navigating complex orgs

• Experience working across long-term enterprise contracts

• Familiarity with methodologies like SPIN or MEDDICC is a bonus

• Senior-level role with commercial ownership across global accounts

• Competitive base salary (£90-100k) plus high-earning commission potential (~25-30% bonus)

• Collaborative team culture with strong leadership and a clear growth trajectory

• Hybrid working (3 days in a modern Central London office, incl. Mondays)

• 24 days holiday, pension, cycle-to-work scheme

• Opportunity to work with leading household-name clients across sectors

1. Introductory chat with senior leadership - informal CV walkthrough and fit

2. Second stage with team lead - competency and scenario-based discussion

3. Final stage - Account planning exercise and stakeholder engagement simulation

If you're a commercially minded operator with a passion for client success and business growth, this is an exciting opportunity to join a high-performing team at a pivotal stage of scale.

Find out more and apply via the link below.