CRM Manager
This is an exciting opportunity to shape the future of CRM strategy within a growing research and insights business. Sitting at the centre of Sales, Marketing and Operations, you will combine strategic thinking with hands-on execution to drive adoption, efficiency and commercial performance.Role: They are a fast-growing data, research and analytics organisation serving a global client base. Their insights help businesses make informed commercial decisions across a range of industries.As CRM Manager, you will be responsible for owning and developing the company's internal CRM system, with a primary focus on HubSpot, which was implemented approximately six months ago. Responsibilities include:
- Leading the CRM strategy and roadmap across sales, marketing and operational teams
- Acting as the internal HubSpot expert, driving adoption and best practice across the business
- Maintaining, enhancing and optimising HubSpot Sales Enterprise and Marketing Enterprise
- Building reporting frameworks and dashboards to provide meaningful commercial insights
- Developing and managing automation workflows to improve efficiency and reduce manual processes
- Working closely with stakeholders across Sales, Marketing, Operations and Finance to identify opportunities for further CRM development
- Ensuring data quality, governance and accurate reporting across the CRM platform
- Delivering HubSpot training and ongoing support to users across the organisation
- Managing integrations and exploring future platform enhancements to support business objectives
Your Skills & Experience
- Strong commercial experience managing and developing HubSpot CRM environments
- Experience owning CRM strategy while remaining hands-on with platform administration and optimisation
- HubSpot Marketing and Sales certification, or equivalent practical expertise
- Experience building automations, workflows, reporting and dashboards within HubSpot
- Knowledge of HubSpot
- Ability to work cross-functionally and influence stakeholders across multiple business areas
- Strong analytical skills with the ability to translate data into actionable business recommendations
How to Apply To find out more about this CRM Manager opportunity, please submit your application today.