CRM Solutions Architect

CRM SOLUTIONS ARCHITECT UP TO £95,000 + BENEFITS HYBRID - North West London

If you're an experienced Solutions Architect with strong CRM expertise and a passion for large-scale digital transformation, this is a fantastic opportunity to shape the future of enterprise technology for a nationally recognised organisation in the sporting sector.

This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness.

As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions.

Key responsibilities include:

• Lead solution design and architecture for CRM, CDP, and marketing technology platforms

• Oversee the replacement of the existing CRM system and data migration to Microsoft Dynamics

• Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics

• Translate business needs into robust, scalable solutions

• Align designs with the Enterprise Architecture strategy and long-term technology roadmap

A successful Solutions Architect will bring:

• 5-10 years' experience in Solutions Architecture

• Strong expertise in Microsoft Dynamics CRM

• Proven ability to engage effectively with business and non-technical stakeholders

• Experience working with external implementation partners

Nice to have:

• Knowledge of Customer Data Platforms (CDP)

• Experience with marketing automation tools (e.g., Emarsys or similar)

• Background in large-scale digital transformation projects

You'll receive a salary of up to £95,000, depending on experience, plus a comprehensive benefits package.

Please register your interest by sending your CV to Molly Bird via the apply link on this page.