CRO Manager

Remote-first (UK) | 1-2 days a monthUp to £60,000

We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving conversion, retention, and overall customer experience through experimentation, insight, and innovation.

You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance.

Key responsibilities include:

• Owning and optimising the full digital customer journey, with accountability for conversion rate and revenue performance
• Developing and delivering a data-led experimentation roadmap (A/B testing, CRO)
• Using analytics, customer insights, and testing tools to identify opportunities and drive improvements
• Collaborating with product, UX, engineering, and marketing teams to implement winning experiments
• Defining CX metrics, monitoring performance, and presenting insights to senior stakeholders
• Driving a culture of continuous improvement, innovation, and customer-centricity

• Proven experience in customer experience, CRO, or product optimisation
• Strong analytical mindset with experience using tools such as Google Analytics, Optimizely, VWO, or similar
• Solid understanding of UX/UI principles, experimentation, and digital optimisation
• Experience working in a cross-functional, fast-paced environment
• Excellent communication skills with the ability to influence stakeholders at all levels

Desirable:

• Experience within insurance, travel, or financial services
• Exposure to personalisation, server-side testing, or AI-driven optimisation

• Flexible, remote-first working model
• Competitive salary + performance-based bonus
• Opportunity to work in a data-driven, innovative environment
• Clear progression and career development opportunities
• Exposure to multi-brand, international markets
• Collaborative, high-performing team culture

If you're excited about driving meaningful improvements in customer experience and want to make a tangible impact, we'd love to hear from you.

Apply now with your CV or reach out directly!