Customer Experience Optimisation Manager

Remote (UK) | 2 Days Per Month in Essex (London Zone 6) Up to £60,000 + 15-20% Discretionary Bonus

Intro

An exciting opportunity to join one of the UK's leading travel insurance groups as they continue their international expansion. This role offers full ownership of the end-to-end customer journey, leading CRO strategy, experimentation and digital optimisation across multiple consumer brands.

Our client is an award-winning travel insurance group that has helped over 30 million customers since launching in 2000. With operations across the UK and Australia, and further international expansion planned, they are recognised as one of the Top 10 Insurance Companies to Work For in the UK. Their business is built around innovation, experimentation and delivering exceptional digital customer experiences.

You'll own the end-to-end digital customer journey, developing and delivering a strategic CRO roadmap that improves conversion, retention and overall customer experience.

Working across Marketing, UX, Engineering, Pricing and Customer Operations, you'll lead experimentation programmes, use data to identify optimisation opportunities, present recommendations to senior stakeholders and ensure successful ideas are implemented across the business.

This is a strategic, hands-on role with significant autonomy and visibility.

• Strong experience in Conversion Rate Optimisation (CRO) and experimentation.
• Hands-on A/B testing experience using platforms such as AB Tasty, Optimizely, VWO or similar.
• Experience with analytics platforms including Google Analytics or equivalent.
• Strong understanding of tagging, front-end implementation, experimentation architecture and UX/UI principles.
• Proven ability to own optimisation projects from strategy through to delivery.
• Excellent stakeholder management and presentation skills.
• Experience in agency or in-house environments considered.
• Permanent employment background preferred (no freelance-only experience).

• Up to £60,000 salary.
• 15-20% discretionary bonus.
• Remote-first working with just two office days per month.
• Join a collaborative and social team.
• Opportunity to shape optimisation strategy across multiple consumer brands.
• International business with ambitious growth plans.
• Three-stage interview process completed entirely online.

Please register your interest by sending your CV to Max at Harnham via the Apply link on this page.