Customer Insight Analyst

Customer Insight Analyst

Manchester (Hybrid - 2x Days a Week in Office)

£45,000-£55,000

Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products!

THE ROLE

You'll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams to deliver insights that improve learner performance and satisfaction. A large part of the role will involve:

• Analysing learner data and product performance across key educational programmes.
• Running A/B tests and building predictive models to improve retention and personalise learning paths.
• Using tools like Power BI and Microsoft Fabric to surface insights that inform design and curriculum improvements.

This is a great chance to get stuck into modern data & analytics platforms in order to deliver tangible success for the organisation

YOUR SKILLS & EXPERIENCE

• SQL - good level of proficiency
• Exposure to Microsoft Fabric preferrable but not essential
• The ability to communicate findings in a clear, compelling way to non-technical stakeholders

THE BENEFITS

• £45,000-£55,000 (DOE)

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page