Customer Insights Analyst

Job Title: Customer Insights Analyst

Location: London (1-2 days per week)

Contract Length: 3 months

IR35 Status: Inside IR35

Rate: £500-£570 per day

Start Date: 2 weeks notice max

Overview:

Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy. The focus is on retention, promotions, marketing effectiveness, growing the customer base, and outperforming competitors.

Key Responsibilities:

• Collaborate with commercial, marketing, and loyalty teams.
• Build and maintain dashboards and reports on customer acquisition, retention, churn, and engagement.
• Analyse customer journeys, trends, and segmentation to generate actionable insights.

Must have Skills & Experience:

• Proven experience enhancing customer strategy.
• Strong Python and SQL skills.
• Experience with cloud platforms, preferably GCP.
• Proficiency in Looker or Tableau.
• Background in Retail or Telecoms (B2C environments).