Customer Insights Manager

Lead Customer Insight Analyst

Up to £70,000 + bonus

Hybrid - Leeds (2x days per week)

An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage a team of four analysts and drive data-led decision making across the organisation.

Key Responsibilities:

• Own and deliver the customer insight strategy end-to-end
• Lead LTV modelling and apply outcomes across the business
• Drive RFM analysis and embed usage across teams
• Develop and implement customer segmentation for acquisition and retention
• Support strategic and financial planning through improved LTV and CPA
• Utilise research data, social listening, and wider insight methodologies
• Run A/B testing and optimise campaign performance
• Collaborate with Data Science to apply predictive models

Required Skills & Experience:

• Strong, hands-on SQL capability
• Experience using or applying predictive models
• Experience leading or managing a team is required
• Confident communicator with strong stakeholder influence
• Ability to present insights clearly and drive action

Please note we cannot offer sponsorship.