Data Analytics Manager

Data Analytics Manager - Onsite

Overview: We are looking for an experienced and innovative Data Insights Manager to lead a team of Analysts focused on extracting meaningful insights from customer contact data. This role is critical in driving strategic decisions and improving operational efficiency across the organisation.

Key Responsibilities:

• Lead and manage a team of Analysts, fostering a high-performance culture and supporting professional growth.
• Oversee the analysis and interpretation of customer contact data to generate actionable insights.
• Collaborate with cross-functional teams to align data initiatives with business goals.
• Deliver clear, concise, and impactful reports and presentations to stakeholders.
• Contribute to the development and execution of business strategies aimed at increasing customer satisfaction and driving overall performance.

What We're Looking For:

• A proactive and forward-thinking leader with a passion for data and team development.
• Proven experience in a similar role, ideally within a contact centre or customer-focused environment.
• Strong analytical skills and the ability to interpret complex data sets.
• Solid understanding of CRM platforms.
• Excellent communication and stakeholder management abilities.
• Strategic mindset with a hands-on approach to problem-solving and process improvement.