Data & Insights Manager

Data & Insights Manager Location: UK (Remote / Hybrid)Contract Length: 6 months Day Rate: TBC Start Date: ASAP

Overview We're supporting a high-growth, customer-focused organisation looking for a Data & Insights Manager to join their Operations team on a contract basis.

This is a hands-on role focused on delivering operational insight across multiple customer channels, helping drive performance, efficiency and strategic decision-making. You'll be working with complex datasets, connecting multiple data sources and translating analysis into clear, commercially meaningful recommendations.

Key Responsibilities

  • Own performance reporting across multiple contact channels (email, chat, social, chatbot, help centre)

  • Analyse operational metrics including SLAs, productivity, backlog, quality and customer satisfaction

  • Build and maintain dashboards and automated reporting frameworks

  • Deliver forecasting and scenario planning to support operational scaling

  • Conduct deep-dive analysis into contact drivers, demand patterns, complaints and repeat contact

  • Identify efficiency and automation opportunities through data-led insight

  • Produce performance packs and insight for senior stakeholders

  • Ensure consistency in metrics, reporting definitions and data quality

  • Partner with operational and commercial teams to support decision-making

Required Skills & Experience

  • Strong SQL skills (or equivalent querying experience)

  • Advanced Excel (modelling, forecasting, scenario planning)

  • Experience with BI tools (Power BI, Tableau, Looker etc.)

  • Proven experience working with large, complex datasets

  • Experience building dashboards and automated reporting solutions

  • Strong stakeholder management and data storytelling skills

  • Experience delivering insight within operational or customer-focused environments

Nice to Have

  • Experience working with CRM / ticketing / contact centre data

  • Exposure to membership, ecommerce or high-growth businesses

  • Experience analysing customer journeys, contact drivers or self-serve performance

  • Understanding of operational cost modelling or efficiency metrics

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Job Details

Company
Harnham - Data & Analytics Recruitment
Location
London, South East, England, United Kingdom
Hybrid / Remote Options
Employment Type
Contractor
Salary
£500 - £600 per day
Posted