Senior Customer Analyst

Day Rate: Up to £570/day (INSIDE IR35)Length: 3 months Location: Hybrid - 2 days onsite (UK)Start: ASAP

A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommendations. This role sits within a high-performing customer analytics function and will directly influence strategy and commercial outcomes.

• Deliver data-driven insights to improve customer loyalty and retention

• Analyse customer behaviours and churn drivers to identify growth opportunities

• Support strategic projects across loyalty proposition development and customer growth initiatives

• Present insights clearly to senior stakeholders to influence decision-making

• Automate analytical workflows and build scalable solutions

• Advanced SQL (technical test included)

• Loyalty Experience is a must here

• Analytical storytelling - ability to translate data into commercial impact

• Experience in productionising analytics or code automation

• Dashboarding (Looker or Tableau)

• Python, cloud platforms

• Experience in e-commerce, telecoms, or loyalty-driven environments

• Commercially minded problem solver

• Strong communicator with stakeholder influence

• Curious, proactive, impact-driven

1. SQL test

2. Competency interview Offer upon successful completion