Senior Customer Success Manager 12M FTC

SENIOR CUSTOMER SUCCESS MANAGER (12M FTC) - LONDON

UP TO £68,000 + 25% BONUS

THE COMPANY

An opportunity to work for an AI-driven B2B SaaS business.

THE ROLE

The successful Senior Customer Success Manager responsibilities will include:

• Serve as the primary point of contact for a portfolio of enterprise and strategic accounts, ensuring high retention, satisfaction, and growth.
• Build and maintain strong, long-term relationships with senior stakeholders across client organisations.
• Partner with customers to understand their strategic goals, challenges, and success metrics -
• Support renewals and expansion conversations by demonstrating business value and ROI through usage insights and case studies.
• Translate customer feedback into actionable product recommendations and work closely with the product team to influence roadmap priorities.

YOUR SKILLS AND EXPERIENCE

The successful Senior Customer Success Manager will have the following skills and experience:

• 5+ years' experience in Customer Success, Account Management, or Client Services, ideally within a SaaS, Business Intelligence, or Market Research environment.
• Proven track record of managing enterprise clients and driving measurable outcomes.
• Strong understanding of data, analytics, or insights products - with the ability to translate complex information into commercial value.
• Exceptional relationship management and communication skills, capable of engaging senior stakeholders with clarity and confidence.
• Commercial mindset with experience supporting renewals and identifying upsell/cross-sell opportunities.

THE BENEFITS

The successful Senior Customer Success Manager will receive a salary of up to £68,000, plus an array of additional benefits.

HOW TO APPLY:

Please register your interest by sending your CV to Harry Mincer via the apply link below.