Senior Digital Merchandising Operations Manager
Senior Digital Merchandising Operations Manager London (Hybrid, 2 days in London)
Up to £70,000
This is an exciting opportunity to join a high-profile digital function where you will shape assortment strategy, influence senior stakeholders, and act as the digital voice across the full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results.
The Company They are a global retail brand recognised for premium product and a strong digital vision. The organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure in place, this is a rare chance to influence the operating model from day one.
The Role As Senior Merchandising Operations Manager, you will: * Act as the digital voice throughout the buy cycle, shaping pre-season planning and in-season trading decisions. * Provide insight on customer behaviour, onsite performance, availability metrics, and product trends. * Influence buying, planning, and inventory teams with clear, data-led recommendations. * Own availability visibility, depth optimisation, size analysis, and zero-seller reduction initiatives. * Identify risks and opportunities across categories, ensuring digital priorities are represented at senior forums. * Build and deliver digital hindsight packs, seasonal reviews, and commercially relevant insight summaries. * Strengthen cross-functional alignment with Buying, Planning, Inventory, Site Operations, Connected Retail, and Business Planning teams.
Your Skills and Experience You will bring: * Strong commercial experience in merchandising operations, digital trading, planning, or allocation. * Direct ecommerce and retail knowledge with a deep understanding of digital KPIs such as conversion and product engagement. * Advanced analytical capability across Excel and reporting tools, with the ability to translate data into simple, actionable guidance. * Proven experience influencing senior stakeholders and navigating complex cross-functional environments. * Confidence challenging assumptions and driving alignment across multiple teams. * A proactive, collaborative approach and the ability to thrive in a fast-paced, evolving digital organisation.
What They Offer * Salary up to £70,000 depending on experience. * Hybrid working with two days a week in their central London office. * High organisational visibility with the opportunity to shape a brand-new function. * Strong career development with exposure to senior leadership and strategic decision-making.
How to Apply If you are interested in this Senior Merchandising Operations Manager role, please apply with your CV and the team will be in touch.