SeniorCRM Executive

Senior CRM Executive Lancashire - Hybrid (3 days per week)Up to £33,000 + bonus

Are you a CRM specialist looking to step into a role where you can truly shape customer journeys? This is an exciting opportunity to join a luxury retail brand and play a pivotal role in driving CRM strategy across multiple channels.

Our client is a well-established luxury retail brand with a strong focus on customer experience and growth. As part of continued investment in CRM, they are expanding their team to strengthen lifecycle marketing and automation capabilities.

As a Senior CRM Executive, you will be responsible for delivering impactful CRM campaigns across email, SMS, and direct mail. You will take ownership of campaigns from concept through to execution, with a particular focus on automated and lifecycle-driven customer journeys.

Key responsibilities include:

• Driving CRM strategy across email, SMS, and direct mail

• Leading the development of lifecycle and automated customer journeys

• Building CRM campaigns end-to-end, from ideation to delivery

• Owning campaign management across all CRM channels

• Managing direct mail campaigns to ensure timely and effective execution

• Minimum of 2 years' experience in CRM or marketing

• Strong experience developing and delivering CRM campaigns

• Hands-on experience managing direct mail campaigns

• Salary up to £33,000 plus bonus

• Hybrid working model (3 days per week in the Blackburn office)

• Opportunity to work with a premium luxury brand

• Growing CRM team with clear progression opportunities

Please note: sponsorship cannot be offered.

Please register your interest by sending your CV to via the Apply link on this page.