Head of Data Science

Director of Data Science

This is a unique opportunity to define and deliver the company’s AI and data science strategy, shaping how advanced analytics, machine learning, and generative AI create highly personalised customer experiences at scale.

Joining at a pivotal stage of growth, you will build on an established data and decisioning capability, elevating its sophistication, impact, and commercial value across the business.

The Opportunity

As Director of Data Science, you will take ownership of the organisation’s AI and decision science agenda, combining strategic leadership with hands-on technical expertise. You will drive the development of intelligent decisioning solutions that optimise customer engagement, enhance product experiences, and unlock new opportunities for growth.

Key Responsibilities

• Lead and expand the organisation’s decision science capability, with a focus on delivering personalised and data-driven customer experiences.
• Define and execute the strategy for applying machine learning and AI across customer communications, product recommendations, and behavioural interventions.
• Transform customer data, behavioural signals, and predictive insights into real-time decisioning frameworks and actionable outcomes.
• Oversee the design and development of internal AI-powered solutions, including copilots, productivity tools, and customer service applications.
• Drive the adoption of conversational AI technologies and large language model (LLM) powered customer interactions.
• Provide strong technical leadership through architectural guidance, code reviews, and active involvement in data science and machine learning initiatives.
• Develop and deliver a clear roadmap for advancing AI, machine learning, and decision intelligence capabilities over the first 6–12 months.
• Lead, mentor, and grow a high-performing team of data scientists, machine learning engineers, and AI specialists.