Salesforce Service Cloud Administrator - Contract
Salesforce Service Cloud Administrator - Contract
Travel Client
£250-£275 per day - Outside IR35
London, 2 days per week in office
This contract opportunity offers the chance to take real ownership of Service Cloud within a busy customer service environment. The focus is on hands-on delivery, removing friction from contact centre processes and using Salesforce automation to improve how customer service teams work day to day.
The Company
They are a large, consumer-facing organisation with a strong focus on customer experience and operational efficiency. Salesforce sits at the heart of their customer service operation, supporting high-volume contact centre teams. The environment is delivery-focused, collaborative and driven by business demand for faster, smarter outcomes.
The Role and Deliverables
- Act as a Service Cloud subject matter expert, supporting and enhancing a complex contact centre setup.
- Deliver specific automation-led projects, reducing manual tasks across customer service workflows.
- Build and optimise Flows, automations and prompts to support call handling and post-call wrap-up.
- Implement and configure Einstein for Service and or Agentforce for Service, including prompt-driven use cases.
- Support integrations between Salesforce and a bespoke external booking and task management system.
- Work closely with customer service stakeholders to design practical, scalable solutions.
Your Skills & Experience
- Deep, hands-on expertise in Salesforce Service Cloud within contact centre or customer service environments.
- Strong experience building Flows, automations and prompt-based solutions using click-first approaches.
- Practical knowledge of Einstein for Service and or Agentforce for Service in live service use cases.
- Proven background working directly with contact centres, call-centres or customer service teams as core stakeholders.
- Experience supporting CTI-related processes such as call-handling, transcripts and wrap-up activities.
- Salesforce Service Cloud certification or equivalent demonstrable capability.
How to Apply
If you are a Service Cloud specialist who thrives in contact centre environments and enjoys delivering tangible automation improvements, apply now to discuss this contract in more detail.