Application Support Analyst - Endur

Senior Application Support Analyst – Commodities Trading (Endur)Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity

Location: London

Contract: Full-time - Hybrid

Salary: £100,000 + Bonus + Benefits

We're looking for a hands-on Senior Technologist with deep experience in the commodities trading industry, passionate about technology and skilled in supporting enterprise-wide trading systems. You'll play a key role in ensuring the smooth operation of business-critical platforms, working closely with traders, risk teams, and developers to deliver both tactical fixes and strategic improvements that drive real business value.

This is a high-impact role in a fast-paced trading environment, requiring strong technical knowledge, business awareness, and the ability to communicate effectively across teams and regions.

Key Responsibilities

• Provide front-to-back support for commodity trading and live position applications during trading hours.
• Support CTRM and connected upstream/downstream systems for intraday and end-of-day processing.
• Ensure timely execution of batch jobs and take corrective action when needed (e.g. fixing curves, excluding deals/portfolios).
• Proactively monitor system availability and performance, identifying and resolving issues before they impact users.
• Manage communication with internal stakeholders, clients, and vendors regarding incidents, progress updates, and planned changes.
• Log, prioritise, and track support tickets, ensuring fast resolution and excellent service delivery.
• Collaborate with the Service Desk and escalate issues requiring 3rd-level support where appropriate.
• Support continuous improvement of client satisfaction, reliability, and operational efficiency.

Technical Expertise

• 10+ years in IT, with at least 5 years in the energy trading domain.
• Strong functional knowledge of OpenLink Endur, including front-, middle-, and back-office modules (trade capture, confirmations, invoicing, risk management, EOD batch processing, troubleshooting).
• Solid understanding of North American Gas & Power trading lifecycle.
• Experience supporting CTRM applications and related systems, with strong awareness of trade workflow and operations.
• Familiarity with Risk, PnL, and PnL attribution concepts.
• Programming experience in Java, .NET, or similar; knowledge of Endur OpenJVS is an advantage.
• Proficient in SQL and database troubleshooting.
• Comfortable supporting a global team across multiple regions.
• Eagerness to learn and support both third-party and in-house systems.

Non-Technical Skills

• Fluent in English with excellent communication skills across business and technical stakeholders.
• Calm and effective under pressure, with strong analytical and problem-solving ability.
• Self-motivated, organised, and capable of managing multiple priorities in a dynamic trading environment.
• Quick learner with adaptability to new technologies and evolving business needs.
• Collaborative mindset – able to work with geographically distributed teams.
• Flexibility to participate in shift patterns or on-call rotations as required.

Why Join?

• Work directly with traders and risk teams on mission-critical energy trading systems.
• Be part of a high-performing global technology function supporting complex, fast-moving markets.
• Gain exposure to Endur and advanced commodities trading technologies.
• Competitive compensation, performance bonus, and career growth opportunities in a leading energy trading organisation.

If you're a seasoned technologist with a passion for problem-solving and deep expertise in Endur and commodities trading, we'd love to hear from you.